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Cloverbelt Credit Union

Online Privacy Policy

This privacy policy (“Privacy Policy”) discloses what information Cloverbelt Credit Union (“Credit Union”, “we” or “us”) gathers about you through our website (“website”) and when you use our mobile application (“app”), and how we use the personal information received from them, as described below. 

By accessing the Credit Union website and/or app and sharing your information with us, you consent to and accept the privacy practices described in this Privacy Policy.  If you do not agree with this Privacy Policy, do not access our website or app.

Online and Mobile Information Practices

We are committed to protecting your personal privacy as you visit our website and/or app.  This Privacy Policy explains how we collect and use your information on our website and through our app.

Information We May Collect

The information we collect varies depending on the type of activity you are performing on our website or app.  Much of the website and app can be accessed without providing any personal information.


When you visit our website, we gather information including pages viewed (URLs), time of visit, your IP address, operating system, web browser, any cookies that were set during a previous visit to our website.  We use this information to improve your overall experience.  We use cookies to help with navigation through our web pages but they are not used to gather any personal information about users.

Mobile Location Services

Our app may utilize location services on your mobile device to collect and use location data, including the real-time location of your device, to provide you with a service you have consented to use and other information.  You can choose to disable location services through your app but doing so will result in you not receiving any information that require a location. 

Online or Mobile Applications

When you apply through our website for a loan or employment, we collect the personal information needed to complete your request.  The personal information we collect varies depending on the application type but can include name, address, phone number, birth date, Social Security number, email address, employment and financial information, etc. Information provided through these online applications is securely transferred to the Credit Union.

How We Use Your Information

The information you provide is primarily used to complete loan requests or to access services you request, such as CU-Online home banking or our mobile banking app.  We may also use your personal information to provide you with important information and products and services that you have or are using, including security risks and updates.  Additionally, we may send you information about Credit Union products and services we believe may be of interest to you. 

If you complete an employment application, we may use the information to contact you about a current or future position available at the Credit Union.  If you no longer wish to be considered for employment with us, please contact us using one of the methods below.

Who We Share Your Information With

We limit the use of your personal information and require privacy protections in our business relationships.  We do not sell your information, whether you are a Credit Union member or not.  We may share your personal information when required by law, or with third parties that perform functions or marketing on our behalf.


A cookie is a small piece of data sent from a website and stored on your device by your web browser.  They are used by a browser to remember specific information as you navigate a website or when you return to a website.  A cookie does not store personally identifiable information or sensitive information.  Our website does not read any information stored in cookies given to you from other websites, except when the other website provides information or functionality within our website and that cookies is necessary to make our website function correctly.

Our website uses cookies for website administration and personalization, authentication, completing your request and analysis of page and website information that does not identify specific individuals.

Google Analytics

We use “Google Analytics” to collect information about use of our website across devices.  We use the Remarketing and AdWords features of Google Analytics.  The Remarketing feature allows us to serve you relevant advertising on third party websites if you have visited our website, but does not personally or directly identify you. AdWords allows us to manage our advertising and collect information about your visit to our website.  Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ad Settings found at You can opt out of Google Analytics without affecting how you visit our website.  Learn more about opting out of being tracked by Google Analytics at

Third-party Links

Because our website is secure, your browser will inform you if you are leaving a secured part of our website.  When you leave our website and go to another linked site, we are not responsible for the content or availability of the linked website.  We do not represent either the third party or you, if you enter into a transaction on a third-party website.  The privacy and security policies of the linked website may differ from those on our website.

Children’s Online Privacy Protection Act (COPPA)

Cloverbelt Credit Union does not use its website to knowingly collect, maintain or use personal information about children under age 13.  If a child whom we know to be under age 13 sends personal information to us online, we will only use the information to respond directly to that child, notify parents or seek parental consent.

Updates to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time.  If we make material changes to this policy, we will change the “Last Updated” date at the end of this policy.  Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

Contact Information

In person at:
Cloverbelt Credit Union
110 McIndoe St
Wausau WI 54403

By mail at:
Cloverbelt Credit Union
PO Box 659
Wausau WI 54402-0659

By phone at:
866-214-1395 (toll free)

By email at:

Online using the “Message” feature in CU-Online or the Cloverbelt CU Home Banking app. Click here to view our Bill Pay Terms of Use.

**Last updated 4/11/2019